Shipping policy

SHIPPING POLICY

Thank you for choosing GetSitly. We are committed to delivering your order quickly and reliably. Please review our shipping policy below to understand how and when your package will arrive.

Processing Times

  • Order Processing: All orders are processed and transferred to our fulfillment center within 1–3 business days (Monday – Friday, excluding holidays).
  • Order Confirmation: Once you place an order, you will receive an order confirmation email. When your package ships, you will receive a second email containing your tracking information.

Estimated Delivery Times

Once processed, delivery typically takes between 6 to 15 business days, depending on your destination region and local customs/courier handling:

  • United States & Canada: 6–12 business days
  • United Kingdom & Europe: 7–14 business days
  • Australia & New Zealand: 8–15 business days
  • Rest of the World: 10–15 business days

(Note: Delivery times are estimates and may occasionally vary due to carrier delays, weather conditions, or customs clearance outside our control.)

Order Tracking

Once your package is on its way, you will receive an automated shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking data to update in the carrier’s system.

Order Cancellations & Address Changes

  • No Cancellations: Because orders are immediately routed to our fulfillment system, we cannot accept order cancellations once an order has been placed.
  • Shipping Address: Please verify that your shipping address is 100% accurate at checkout. We are not responsible for packages delivered to incorrectly provided addresses.

Damaged or Lost Packages

  • Damaged on Arrival: If your item arrives damaged, notify us within 48 hours of delivery at support@getsitly.store with clear photos of the packaging and product.
  • Lost Shipments: If your tracking link has not updated for more than 7 business days past the estimated delivery window, please contact us so we can investigate with the carrier.

Contact Us

For any shipping or tracking questions, please reach out to:

  • Brand: GetSitly
  • Website: Getsitly.store
  • Email: support@getsitly.store