Refund policy

REFUND AND RETURN POLICY

At GetSitly, we stand behind the quality of our products. We offer a 30-Day Money-Back Guarantee to ensure you are completely satisfied with your purchase.

Please read our return and refund guidelines below before initiating a return.

30-Day Money-Back Guarantee

You have 30 days from the date of delivery to request a return and refund.

To be eligible for a return:

  • The item must be in its original condition, completely undamaged, and free from signs of wear, stains, or alterations.
  • The item must be returned in its original packaging along with any accessories, tags, or documentation included.
  • You must have proof of purchase (order number or confirmation email).

No Cancellations

Once an order has been submitted on Getsitly.store, it is immediately processed by our automated fulfillment center. We do not accept order cancellations or modifications after payment is confirmed. Once you receive the package, you are welcome to initiate a return under our 30-day policy.

How to Initiate a Return

  1. Contact Support
    Required before sending items
    Send an email to support@getsitly.store with your order number, reason for return, and clear photos showing the product and packaging in original, undamaged condition.
  2. Receive Authorization
    Our support team will review your request within 24-48 business hours and provide you with return instructions and the designated return shipping address.
  3. Ship the Package
    Package the item securely and ship it back using a trackable courier service. Provide the tracking number to our support team.
  4. Inspection & Refund
    Once received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.

Return Shipping Costs

  • Customers are responsible for paying their own return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
  • Return shipping costs are non-refundable.
  • We strongly recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit during return shipping.

Damaged or Defective Items

If your order arrives damaged or defective from shipping:

  • Notify us within 48 hours of delivery at support@getsitly.store.
  • Include your order number and clear photos/videos showing the damaged area and shipping packaging.
  • We will review the issue promptly and issue a replacement or full refund at no additional cost.

Refund Process & Timing

  • Once your return is received and passes inspection, your refund will be processed immediately.
  • A credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your card issuer or bank processing times.

Contact Us

For any questions regarding returns or refunds:

  • Brand: GetSitly
  • Website: Getsitly.store
  • Email: support@getsitly.store